The general payment, cancellation and amendment policies that apply to most resorts are shown in the table below. Though some resorts may have tighter rules because of their various and individual policies.
Please inquire with your destination specialist about the resort’s actual cancellation and alteration policies.
| Time of Booking Confirmation | Upon Confirmation | Balance Due |
| Bookings under USD 4,000 | 100% of the Total Invoice | N/A |
| 1 – 60 Days prior to arrival | 75% of the Total Invoice | 30 Days prior to guest arrival |
| 60 – 90 Days prior to arrival | 50% of the Total Invoice | 45 Days prior to guest arrival |
| 90 Days or more prior to arrival | 25% of the Total Invoice | 45 Days prior to guest arrival |
| Bookings Falling on | Payment Terms | Conditions |
| Peak Periods 15 Dec to 31 Dec and 1 Jan to 15 Jan | 100% Payment at the time of Confirmation | Minimum of 7 room Nights must be booked (Varies in different resorts) 100% of the Invoice is chargeable. |
Any cancellations must be sent in writing to the sales department at Simplifly Maldives
Pvt) Ltd ; sales@simpliflymaldives.com
| Time of Booking Cancellation | Cancellation Terms |
| Prior to 60 days of arrival or more | Full refund after less administrative fees of US$ 100 as bank charges and taxes |
| Prior to 30 – 60 days of arrival | 15% of the Invoice chargeable as cancellation fees and administrative fees of US$ 100 as bank charges and taxes |
| Within 30 days of arrival | 100% of the Invoice chargeable as cancellation fees |
| Any Cancellation falling on peak periods | 100% of the Invoice chargeable as cancellation fees |
| No shows for any period | 100% of the Invoice chargeable as cancellation fees |
To our below mentioned bank account, all payments must be made in accordance with the
pro-forma invoice.
On or before the due date, all invoices must be paid in full. Any error on our invoice
should be reported to us within three days of receipt; under no circumstances is there
any decrease permitted without prior approval or a credit note.
– Please be aware that all payments made with credit cards will incur “bank processing fees” of an extra 3.5% on the total invoice amount.
– Through our Sri Lanka Internet Payment Gateway operated by Sampath Bank Plc,
credit card payments can be processed.
Once you have made the external remittance, please submit a copy of the remittance
advice.
Telegraphic Transfer is to be made to the Simplifly Lanka (Pvt) Ltd bank account as follows;
| Details | Sri Lanka | Finland |
| In Favor of | SIMPLIFLY LANKA (PVT) LTD | SIMPLIFLY FINLAND PRIVATE LTD OY |
| Beneficiary Bank | Sampath Bank PLC | TURUN SEUDUN OSUUSPANKKI |
| Beneficiary Bank Address | High Level Rd, Pannipitiya, Sri Lanka | Brahenkatu 11, PL 44, 20101 Turku |
| Account No. | 505210000059 | FI 82 5710 0431 1051 96 |
| SWIFT Code | BSAMLKLX | OKOYFIHH |
| Name of Clearing Bank | Sampath Bank PLC (052) | TURUN SEUDUN OSUUSPANKKI |
| Clearing Bank Code | 7278 | 571004 |
| Currency | United States Dollars (US$) | United States Dollars (US$) |
There could be some exceptions. Possibly excluding weeks with high demand or times with special event (Peak Season) restrictions.
After the cancellation date, processing refunds could take up to 21 days.
If you have any problems while visiting the Maldives, you should notify it to Simplifly
Maldives (Pvt) Ltd in writing before leaving the country, or within three working days
of leaving, whichever comes first.
For complaints or claims received after the specified time limit, no action will be
performed.
You can ask us to set up a conversation with one of our knowledgeable advisers to go through your luxury travel needs in more detail. Except on Sundays, our business hours are from 08:00 to 1800 every day. For the convenience of our clients who have ongoing appointments, our office is only partially open on Sundays.
Most of the luxury resorts in our collection have been visited by our knowledgeable travel experts, who are well familiar with the luxury amenities offered there. Please let us know the most convenient time to call you if you need to speak with one of our travel consultants.
Please be aware that the hotel availability is only current as of the quotation. Reservations are subject to availability at the time of booking, and we are not holding any rooms on your behalf until we have provided you with a written confirmation.
Check-in and check-out times are typically 1400 and 1200 hours, respectively. Booking an extra night is strongly advised to ensure that Guest Villas are available for early check-in or late flights.
Between 6:00 and 17:30, Speed Boats are in operation. Arriving guests after 17:30 must stay the night in Male’ City or at the Airport Hotel. You can arrange for private speedboat transfers; for more information, please get in touch with our reservations.
No seaplane flights take place at night. Between 6:00 and 1600, seaplanes fly. The maximum luggage allowed is 20 Kilograms for checked baggage and 5 kg for carryon per person. Any extra baggage will be subject to a charge that must be made directly to the seaplane company per Kilogram.
Domestic flights are available from 06:00 to 18:00. Arriving guests after 18:00 must stay the night in Male’ City or at the Airport Hotel.