Terms & Conditions

The general payment, cancellation and amendment policies that apply to most resorts are shown in the table below. Though some resorts may have tighter rules because of their various and individual policies.

Please inquire with your destination specialist about the resort’s actual cancellation and alteration policies.

Time of Booking Confirmation	Upon Confirmation	Balance Due
Bookings under USD 4,000	100% of the Total Invoice	N/A
1 – 60 Days prior to arrival	75% of the Total Invoice	30 Days prior to guest arrival
60 – 90 Days prior to arrival	50% of the Total Invoice	45 Days prior to guest arrival
90 Days or more prior to arrival	25% of the Total Invoice	45 Days prior to guest arrival

Bookings Falling on	Payment Terms	Conditions
Peak Periods 15 Dec to 31 Dec and 1 Jan to 15 Jan	100% Payment at the time of Confirmation	Minimum of 7 room Nights must be booked (Varies in different resorts) 100% of the Invoice is chargeable.

Any cancellations must be sent in writing to the sales department at Simplifly Finland OY; sales@simpliflyfinland.fi

Time of Booking Cancellation	Cancellation Terms
Prior to 60 days of arrival or more	Full refund after less administrative fees of US$ 100 as bank charges and taxes
Prior to 30 – 60 days of arrival	5% of the Invoice chargeable as cancellation fees and administrative fees of US$ 100 as bank charges and taxes
Within 30 days of arrival	100% of the Invoice chargeable as cancellation fees

OTHER CANCELLATION & NO SHOW CONDITIONS

Any Cancellation falling on peak periods	100% of the Invoice chargeable as cancellation fees
No shows for any period	100% of the Invoice chargeable as cancellation fees

PAYMENT METHODS : Credit Card Payments Using a VISA, Mastercard, or AMEX Card

To our below mentioned bank account, all payments must be made in accordance with the pro-forma invoice.

On or before the due date, all invoices must be paid in full. Any error on our invoice should be reported to us within three days of receipt; under no circumstances is there any decrease permitted without prior approval or a credit note.

– Please be aware that all payments made with credit cards will incur “bank processing fees” of an extra 3.5% on the total invoice amount.

– Through our Finland Internet Payment Gateway operated by Stripe Payment, credit card payments can be processed.

– Through our Sri Lanka Internet Payment Gateway operated by Sampath Bank Plc, credit card payments can be processed.

– Once you have made the external remittance, please submit a copy of the remittance advice.

TYPE OF PAYMENT; BANK/TELEGRAPHIC TRANSFER (If you are paying via Bank)

Telegraphic Transfer is to be made to the Simplifly Lanka (Pvt) Ltd & Simplifly Finland (Pvt) Ltd bank account as follows;

Details	Sri Lanka	Finland
In Favor of	SIMPLIFLY LANKA (PVT) LTD	SIMPLIFLY FINLAND PRIVATE LTD OY
Beneficiary Bank	Sampath Bank PLC	TURUN SEUDUN OSUUSPANKKI
Beneficiary Bank Address	High Level Rd, Pannipitiya, Sri Lanka	Brahenkatu 11, PL 44, 20101 Turku
Account No.	505210000059	FI 82 5710 0431 1051 96
SWIFT Code	BSAMLKLX	OKOYFIHH
Name of Clearing Bank	Sampath Bank PLC (052)	TURUN SEUDUN OSUUSPANKKI
Clearing Bank Code	7278	571004
Currency	United States Dollars (US$)	United States Dollars (US$)

SIGNIFICANT INFORMATIONS

There could be some exceptions. Possibly excluding weeks with high demand or times with special event (Peak Season) restrictions.

After the cancellation date, processing refunds could take up to 21 days.

COMPLAINTS & CLAIMS

If you have any problems while visiting the Sri Lanka, Maldives, Finland or other country you should notify it to Simplifly Finland (Pvt) Ltd in writing before leaving the country, or within three working days of leaving, whichever comes first.

For complaints or claims received after the specified time limit, no action will be performed.

IMPORTANT INFORMATIONS

You can ask us to set up a conversation with one of our knowledgeable advisers to go through your luxury travel needs in more detail. Except on Sundays, our business hours are from 08:00hrs to 18:00hrs every day. For the convenience of our clients who have ongoing appointments, our office is only partially open on Sundays.

Professional Help

Most of the luxury resorts in our collection have been visited by our knowledgeable travel experts, who are well familiar with the luxury amenities offered there. Please let us know the most convenient time to call you if you need to speak with one of our travel consultants.

Room Availability

Please be aware that the hotel availability is only current as of the quotation. Reservations are subject to availability at the time of booking, and we are not holding any rooms on your behalf until we have provided you with a written confirmation.

Check-in And Check-out Time

Check-in and check-out times are typically 14:00hrs and 12:00hrs respectively. Booking an extra night is strongly advised to ensure that Guest Villas are available for early check-in or late flights.